We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how ProcurementInstitute and its affiliates (collectively “Qoncept Exchange (Pty) Ltd”) collect and process your personal information through Qoncept Exchange (Pty) Ltd website, devices, services, online and physical stores, and applications that reference this Privacy Notice (together ” Qoncept Exchange (Pty) Ltd Services”). By using Qoncept Exchange (Pty) Ltd Services, you are consenting to the practices described in this Privacy Notice.
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide in relation to Qoncept Exchange (Pty) Ltd Services e.g names, email address, banking information etc. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Qoncept Exchange (Pty) Ltd Services.
Automatic Information: We automatically collect and store certain types of information about your use of Qoncept Exchange (Pty) Ltd Services, including information about your interaction with content and services available through Qoncept Exchange (Pty) Ltd Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when you use the ProcurementInstitute App or other Qoncept Exchange (Pty) Ltd Services and other content served by or on behalf of Qoncept Exchange (Pty) Ltd on other websites
Information from Other Sources: We might receive information about you from other sources, such as information from our third-party affiliated sources, which we use to correct our records.
For What Purposes Does Qoncept Exchange (Pty) Ltd Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the services that we offer our customers. These purposes include:
Purchase and Delivery of Services. We use your personal information to take and deliver services, process payments, and communicate with you about orders, updated information services, and promotional offers.
Provide, troubleshoot, and improve Qoncept Exchange (Pty) Ltd Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Qoncept Exchange (Pty) Ltd Services.
Recommendations and Personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Qoncept Exchange (Pty) Ltd Services.
Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from third-party information regarding bank account information for identity verification and other purposes.
Communicate with you: We use your personal information to communicate with you in relation to Qoncept Exchange (Pty) Ltd Services via different channels (e.g., by phone, email, social media).
Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Qoncept Exchange (Pty) Ltd, and others. We may also use scoring methods to assess and manage credit risks.
Does Qoncept Exchange (Pty) Ltd Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries ProcurementInstitute controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Transactions involving Third Parties: We make available to you services, applications, or skills provided by third parties for use on or through Qoncept Exchange (Pty) Ltd Services. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders services, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Qoncept Exchange (Pty) Ltd Services or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Qoncept Exchange (Pty) Ltd and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Qoncept Exchange (Pty) Ltd, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
You can access your information, including your name, address, payment options, profile information, history in the “Your Account” section of the website.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Qoncept Exchange (Pty) Ltd Services also include settings that provide you with options as to how your information is being used.
As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Qoncept Exchange (Pty) Ltd Services.
You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Qoncept Exchange (Pty) Ltd website or application. For most devices, these controls are located in the device’s settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service.
Are Children Allowed to Use Qoncept Exchange (Pty) Ltd Services?
Qoncept Exchange (Pty) Ltd does not sell its services to children. Individuals under the age of 18 are prohibited to use our Qoncept Exchange (Pty) Ltd services. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to use Qoncept Exchange (Pty) Ltd Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of the law of Botswana. If you have any concern about privacy at Qoncept Exchange (Pty) Ltd, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our Qoncept Exchange (Pty) Ltd Service website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us When You Use Qoncept Exchange (Pty) Ltd Services
- You provide information to us when you:
- Download, view, or use content on a device or through a service or application on a device;
- Provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number) or Your Profile ;
- Upload your contacts;
- Configure your settings on, provide data access permissions for, or interact with an Qoncept Exchange (Pty) Ltd device or service;
- Communicate with us by phone, email, or otherwise;
- Complete a questionnaire, a support ticket, or a survey form;
- Provide and rate Reviews;
As a result of those actions, you might supply us with such information as:
- Identifying information such as your name, address, and phone numbers;
- Payment information;
- Your age;
- Your location information;
- Your IP address;
- Content of reviews and emails to us;
- Personal description and photograph in Your Profile;
- Images and videos collected or stored in connection with Qoncept Exchange (Pty) Ltd Services;
- Information and documents regarding identity, including Social Security and driver’s license numbers;
- Corporate and financial information;
- Credit history information; and
- Device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Qoncept Exchange (Pty) Ltd devices.
Examples of the information we collect and analyze include:
- The internet protocol (IP) address used to connect your computer to the internet;
- Login, email address, and password;
- The location of your device or computer;
- Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
- Qoncept Exchange (Pty) Ltd Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
- Version and time zone settings;
- Purchase and content use history, which we sometimes aggregate with similar information from other customers ;
- The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
- Phone numbers used to call our customer service number;
Information from Other Sources
Examples of information we receive from other sources include:
- Information about your interactions with products and services offered by our subsidiaries;
- Search results and links, including paid listings (such as Sponsored Links);
- Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access through Qoncept Exchange (Pty) Ltd Services include:
- Status of recent rendered services (including subscriptions);
- Your complete search history;
- Personally identifiable information (including name, email, password, and address book);
- Payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
- Email notification settings (including Product Availability Alerts, Special Occasion Reminders and newsletters);
- Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
- Your content, devices, services, and related settings, and communications and personalized advertising preferences;
- Content that you recently viewed;